Your order comes with a "Satisfaction Guaranteed" return policy! We handle returns with the ultimate objective of making our customers happy. We stand behind our regalia and want our customers to be satisfied with their purchase.

Returns for Purchased Regalia

Any purchased item may be returned for a full refund, provided it is returned:

• Within 30* days after the delivery date
  
• If delivery is within 30 days, no less than two days before your school's graduation date*.
  

*The date of refund is established by the postmark.

It can take up to 15 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 3 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. You will receive an email notification once your return has been processed for a refund.

CAPGOWN will pay for the return shipping if you're not satisfied with our regalia. We will email you a free return shipping label that you can use to return the item(s).

Additional Information

• Canadian and International orders are not eligible for free return shipping labels.
  
• Customers are responsible for shipping costs if you decide to return regalia because you are not graduating or going into academia.
  
• If your original purchase received a multiple-unit discount, the discount may be rescinded if the return brings the purchase count below the required number for discount pricing.
  
• If your regalia is modified based on your fitted specification by our tailors, it is not eligible for returns. However, we will do our best to adjust the fitted regalia. If any modifications were made to the regalia by tailors other than CAPGOWN tailors, it cannot be exchanged or returned.

Returns for Rental Regalia

• Rental regalia is not eligible for return for refund once shipped
  
• Rental regalia must be canceled prior to the regalia being shipped (rental regalia is usually shipped three weeks prior to graduation date)
  

Instructions to return your purchased regalia

Step 1.  Please contact support@capgown.com to inform us of your return with the reason for the return. We will provide a return label as well as additional instructions if needed.

Step 2.  Pack up the item in a box and use the return label provided. Items must be sent to:

CAPGOWN
2630 Humboldt St
Los Angeles, CA 90031

If you have additional questions about returns or exchanges, please contact us at support@capgown.com.